Refund policy

At Cattasaurus, your satisfaction is our priority. We offer a 90-day return and money-back guarantee on every order.

90-Day Satisfaction Guarantee

If you or your cat are not completely happy with your purchase, return it within 90 days of delivery for a full refund. If it isn't the right fit for your home, send it back — no complicated conditions.

How to start a return

Email support@cattasauruseu.com with your order number and the reason for the return. We reply within 24 hours with instructions.

Condition of items

Items should be returned in reasonably clean condition. Because we stand behind our products, gently used items are accepted under the guarantee.

Refunds

Once we receive your return, your refund is issued to the original payment method within 5–10 business days, and we'll email you to confirm.

Return shipping

For change-of-mind returns, the customer covers return shipping. If your item arrived damaged, defective, or incorrect, we cover return shipping and send a replacement or full refund at no cost to you.